Advance care planning

Advance care planningPublications

Australian Commission on Safety and Quality in Health Care - The Australian Commission on Safety and Quality in Health Care (ACSQHC) leads and coordinates national improvements in safety and quality in health care across Australia. Standards 1.18 and 9.8 refer to advance care planning.

Cancer Council - includes an advance care planning fact sheet and template for documenting wishes

eHealth - information for health professionals on the EHealth record

'In the End' DVD - Engaging documentary style video for purchase

Office of the Public Advocate - plain English legal information and instructions about appointing a substitute decision maker and decision making

Sm forex trading

Sm forex tradingTerms & Conditions

The following describes the terms and conditions upon which Easy-Forex Inc. ("Easy-Forex" or "the Company" or "we") offers access to its Web site to you the customer (hereinafter "you" or "user" or "customer") and the use of its services (hereinafter the "Agreement" or "User Agreement" or "Online Services Agreement").

You must read, agree with and accept all of the terms and conditions contained in this User Agreement without modifications, which include those terms and conditions expressly set forth below and those incorporated by reference, before you may become a customer of Easy-Forex. By continuing to access or use the Web site, you agree to follow the Terms and Conditions of this Agreement as they may apply to you.

This Agreement is effective upon acceptance in registration for newly registering customers, or upon receipt of e-mail notification by other users. The Agreement is otherwise effective for all users as of March 14th, 2004. The previous terms and conditions are effective for all transactions that were not closed on or before March 14th, 2004 made by users who registered before March 9th, 2004 and who did not receive an e-mail notification of the new Agreement.

If you do not agree to be bound by the terms and conditions of this Agreement, do not use or access our services, and inform us in writing immediately.

Care certificate

Care certificateCare Certificate

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The Care Certificate was officially launched in March 2015. It aims to equip health and social care support workers with the knowledge and skills which they need to provide safe, compassionate care.

Employers are expected to implement the Care Certificate for all applicable new starters from April 2015. They will be required to meet its standards before they can work with patients. It replaces the Common Induction Standards (CIS) and the National Minimum Training Standards (NMTS).

Development of the Care Certificate

Health Education England (HEE), Skills for Care and Skills for Health have worked together to develop the Care Certificate, designed to meet the requirements set out in the Cavendish Review .

The Care Certificate has been field tested with a range of employers across health and social care to establish whether its content and proposed delivery activities are fit for purpose.

Guidance for implementing the Care Certificate

HEE, Skills for Care and Skills for Health have made a number of recommendations about the implementation of the certificate:

individuals will need to complete all 15 standards to be awarded the Care Certificate

the Care Certificate should be prioritised by employers for 'new staff, new to care'

12 weeks will remain as the guidance time frame for a full time individual to complete the Care Certificate

the minimum level for quality assurance of the Care Certificate, and the certification itself, will be the responsibility of employers

in addition to events and workshops, a suite of materials will be made freely available for employers to download and use to support them in implementing the Care Certificate.

Guidance has recently been issued to help employers take the necessary steps in readiness for the launch. Find out what action you and your staff need to take by downloading the following documents from the HEE website:

Care Certificate standards - details about the 15 standards to be completed in order to be awarded the certificate

Care Certificate mapping document - information about how the certificate maps to other health and social care resources

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Money instructor

Money instructorMoney Instructor

Customer Service

Teach and learn basic customer service and related business principles.

Here students learn an introduction to customer service and the various related terminology and vocabulary. В Learn about its importance to business, customer loyalty, and how to deal with customers.

Customer Service Lessons and Worksheets

Learn to recognize the traits of a loyal customer and the importance of customer loyalty to a business's success.

Learn how to deal with customer complaints effectively.

USING DISSATISFIED CUSTOMERS TO IMPROVE LOYALTY

Students will learn how to deal with customer complaints in a way that will increase customer loyalty.

Online and distance selling for businesses

Online and distance selling for businesses1. Overview

You must provide certain information for your customers if you’re selling goods online, through digital TV, by mail order or by phone, text message or fax.

Before an order is placed

All distance sellers must follow certain rules before and after an order is placed.

You must display information such as:

your business name and contact details

a description of your goods or services

the price, including all taxes

how a customer can pay

delivery arrangements, costs and how long goods will take to arrive

the minimum length of their contract

conditions for terminating contracts

information about the customer’s right to cancel within 14 days

You must tell the customer if they will be responsible for paying for the return of goods if they cancel. If you don’t, they’re not liable for the costs.

After an order is placed

You must get in touch with your customer in writing after an order is placed and before the goods or services have been delivered.

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details of what they have purchased

the total cost

arrangements for delivery

the minimum duration of any contract and arrangements for terminating the contract

how and when they can cancel an order and who pays for returning goods

an address where complaints can be sent

any guarantees or after-sales services you offer

conditions for terminating contracts

any helpline call charges that are more than calling an 01, 02 or 03 number, or a mobile or free number

Customer service training sample workshop

Customer service training sample workshopCustomer Service Training Sample Workshop

This is the script for a workshop for training people on various skills necessary to deliver exceptional customer service.

We designed the program to give potential clients a flavor for our customer service training courses and to provide existing clients with some follow-up materials they could use to reinforce concepts we typically cover in class.

If you like this workshops and want to see more short course samples, please like us, pin us, or link to us.

Forex traders leads

Forex traders leadsForex Traders Leads

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E-mail: Send and receive e-mail, create your own personal address book, set an auto reply message, create filters and folders, retrieve e-mail from your other mail accounts, plus more.

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Announcements: stay up to date by viewing the latest campus and personal announcements.

Trading strategies via book imbalance

Trading strategies via book imbalanceHow to grow a home health care business trading strategies via book imbalance

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A stock pick from warren buffett-s stock picker

A stock pick from warren buffett-s stock pickerA stock pick from Warren Buffett's stock picker

Warren Buffett isn't the only person at Berkshire Hathaway making decisions on stocks to buy and sell. In the last few years, he's brought on two portfolio managers, Todd Combs and Ted Weschler.

Along with Tracy Britt Cool, his financial assistant, they are what he calls his "three Ts." They generally keep a very low profile.

Lacy O'Toole | CNBC

Team Buffett: Todd Combs (L), Ted Weschler (C) and Tracy Britt Cool (R).

During the live interview, Weschler explained why he likes the stock:

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